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Online Community Manager

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Location
Any US City
Salary
$80,000 - $130,000
Job Type
Direct Hire
Degree
Bachelor of Science
Date
Jan 10, 2017
Job ID
2439427

Large open source community is looking for a Community Manager to join our Web Support team to create, manage and build awareness for our Community Support Forums. The Community Manager will be responsible for building a strategy that both increases the number of community users as well as fosters active, productive and helpful discussions within the community. The Community Manager will help shape the product roadmap to serve the community’s needs, and grows and strengthens the company user community.

 

The Community Manager will report to the Director of Web Support and will work closely with our global support, documentation and other cross-organizational teams to ensure consistency throughout the content and voice within the community. The Community Manager will help maintain effective communication between the Community Support team and cross functional teams, in order to create the best experience possible for our customers, moderators, and staff.

 

The Community Support Forums will be a place for users to collaborate, learn and network with both their peers from the community, as well as company. The Community Manager will be responsible for upholding company’s values within the community, including ensuring participants’ safety, inclusion, and consideration in the forum environment.

 

YOU MUST HAVE:


  • Proven experience launching community initiatives (e.g. building an online forum, launching programs tailored to specific audiences)
  • Experience with social media, blogging, and online community engagement
  • Strong written and verbal communication skills
  • Proven experience developing and implementing strategic plans that grow communities on social media
  • Demonstrated ability to work with cross-functional teams
  • Experience developing community training resources, guidelines, and policies
     

BONUS POINTS IF YOU HAVE:


  • Experience supporting users at varying skill levels through a number of support channels (chat, CRM systems, blogs, Twitter, etc.)
  • Experience working directly with engineering teams, creating workflows, and building and integrating systems
  • Experience building metrics to monitor and measure success of community engagement
  • Knowledge of online marketing and marketing channels
  • Experience working remotely
  • Worked asynchronously with distributed teams
  • A positive and enthusiastic attitude and can work effectively in a fast-paced, team environment

     

Every cover letter should answer following specific questions:

Can you give specific examples of community training resources, guidelines, and policies that you have created? What steps did you take to create the documents? In what way were they useful to your internal teams and community users?

What community initiatives have you launched? Were the initiatives successful and if so, how did you measure that success?

What are three things you will do initially to ensure successful community launch

Give example of how you will stay organized and on top of your job in a remote environment

How do you measure the success of your community and what tools are you proficient in using for measurement?

 

Unless noted above, applicants MUST be authorized to work in the US without Visa Sponsorship. US citizens and Green Card holders ONLY. We do not provide relocation assistance for those living outside the continental US. Please only click apply if you meet the specific requirements of the job listing, you are able to work in the location listed, and are comfortable with the salary range indicated above. Thanks for your interest. We look forward to working with you.