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Network Operations Technician, Level 1

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Location
Wycoff, NJ
Salary
$45,000 - $55,000
Job Type
Direct Hire
Degree
Equivalent Experience, Associate
Date
Jan 13, 2017
Job ID
2434074

SUMMARY
A Level 1 Network Operations Technician will perform on-going network monitoring of all aspects of our client’s network. This includes, but is not limited to all voice, data, transport, internet,  and Ethernet services. This position is shift-aligned which will include night, weekend and off-shift (non 8-5) work. During each shift the analyst will ultimately be responsible for all trouble resolution. Candidates must be willing to adapt to changing requirements and expectations.

Direct, full-time hire
no relocation offered.
no sponsorship 
no corp-to-corp

Responsibilities
Monitoring and surveillance of the customer and network infrastructure.

Monitor and provide support for all IP Routing, VoIP and Ethernet equipment and related transport, where applicable.

Open and closing trouble tickets

Ability to quickly isolate faults within the network and perform basic trouble shooting

Answer customer trouble calls and communicate status.

In addition to network maintenance and repair, the Network Operation Center Specialist will also perform network provisioning and customer change management.

Prompt escalation of issues to Level 2 & Level 3


Requirements

1-3 years experience in a network operations center role, preferably in service provider (telco/carrier) NOC. 

Highly motivated, self-starter
Able to work independently or as a team member
Knowledge of DSL, ATM, PSTN, Ethernet and IP Networks.

1-3 year direct experience installing and troubleshooting voice and data services such as T1, Ethernet, POTS, PRI, SIP.

Knowledge of VoIP and soft client trouble shooting


Unless noted above, applicants MUST be authorized to work in the US without Visa Sponsorship. US citizens and Green Card holders ONLY. We do not provide relocation assistance for those living outside the continental US. Please only click apply if you meet the specific requirements of the job listing, you are able to work in the location listed, and are comfortable with the salary range indicated above. Thanks for your interest. We look forward to working with you.